INDUSTRY
Field service management software for small business
Vercid is field service management software for small businesses: a dispatch console with a live status board, a map with job pins colored by urgency and service type, and a driver pickup queue, plus in-workspace chat and an iOS and Android app for technicians. It runs in your own brand at your own subdomain, and the dashboard is modular, so your workspace carries only the pieces your operation uses. Every job sits on a single live record with an append-only audit log. One record. Nothing lost.
Vercid is built and operated by Deadpan Labs LLC in Miami.
A live status board the whole company reads
The dispatch console is one screen that answers the question a field-service office spends all day answering: where is everything. The status board lists every active job and its current state. The map shows each job as a pin, colored by urgency and by service type, so a dispatcher can tell a routine call from an emergency at a glance. The driver pickup queue shows who is waiting on what.
When a status changes, the board changes. There is no separate report to run and no morning spent reconstructing yesterday from texts and voicemail.
A field service app technicians will actually open
Technicians carry the workspace on their phones. The Vercid iOS and Android app wraps the same workspace the office uses — same jobs, same statuses, same record — with push notifications for chat. A technician updates a job once, and the office sees it on the board.
Each technician is a member with a role and a seat. Sign-in is Google SSO, so there is no separate field login to provision, reset, or forget.
Chat that stays on the record
Questions from the field usually scatter across personal texts, voicemail, and whoever picked up the phone. In Vercid, chat lives inside the workspace. A question about a job is asked in the same place the job lives, and the answer stays there with it. Push notifications carry chat to phones in the field; email notifications catch whoever is at a desk. Nothing is silently lost.
Only the pieces you use
Generic field-service tools ship every feature to every customer, and small companies pay for the clutter in training time and abandoned screens. Vercid's dashboard is modular: your workspace is composed from widgets, and it carries only the ones your operation uses.
A three-truck company that needs the status board, the driver queue, and chat gets exactly that. If equipment tracking comes later, the spreadsheet-style inventory grid — an Excel-like grid where changes are logged, not overwritten — is added to the workspace, and nothing else moves. Ops views for fulfilment and exceptions are there when the volume justifies them.
- Dispatch console with status board, map, and driver queue
- Spreadsheet-style inventory grid for parts and equipment
- Metrics, files, announcements, and billing widgets
- Ops views for fulfilment and exceptions
What runs underneath
Underneath: an append-only audit log with full-text search, Postgres row-level security, and members, roles, and invites with per-seat licensing. Your workspace runs at yourcompany.vercid.com in your own colors, fonts, and logo. Pricing is quoted per operation.
What you get
- Live status board — every active job and its current state on one screen
- Dispatch map with job pins colored by urgency and service type
- Driver pickup queue
- iOS and Android app for technicians, with chat push notifications
- In-workspace chat between the field and the office
- Spreadsheet-style inventory grid — changes logged, never overwritten
- Ops views for fulfilment and exceptions
- Members, roles, invites, and per-seat licensing
- Append-only audit log with full-text search
- Google SSO and Postgres row-level security
- Your brand, at yourcompany.vercid.com
Common questions
Can technicians use Vercid on their phones in the field?
Yes. The Vercid iOS and Android app wraps the same workspace the office uses, so a technician sees the same jobs and statuses the dispatcher sees. Chat arrives as push notifications. There is no reduced field version — it is the workspace, on a phone.
What does the live status board show?
Every active job and its current state, a map with each job pinned and colored by urgency and service type, and the driver pickup queue. The office and the field read the same board, and when a job's status changes, the board reflects it. It is the single live record of the day's work.
We only need dispatch. Do we have to take the whole platform?
No. The dashboard is modular, and your workspace is composed from only the widgets you use. A company that needs the status board, the queue, and chat starts with exactly that, and adds inventory, billing, or file widgets later if the operation grows into them. Pricing is quoted per operation.
Walk through the dispatch console with your own job types on the board.
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