Vercid
Support
Every Vercid workspace comes with direct support from the team that runs the platform. We answer within one business day, usually much sooner.
Contact us
Email team@deadpanlabs.com from the address on your Vercid account. Include:
- Your workspace address (for example, yourcompany.vercid.com)
- What you were doing and what happened instead
- A screenshot, if the problem is visible on screen
Signing in
Vercid accounts are created by invitation. If you can’t sign in, first check with your organization’s workspace owner that your invitation is active — then contact us if it is. Use the workspace address from your invitation email; the sign-in page lives on your organization’s own subdomain.
Mobile app
The Vercid app signs in with the same account and workspace address you use in the browser. Push notifications can be turned on or off anytime in your device’s notification settings. If the app shows a blank screen after an update, force-quit and reopen it — then contact us if that doesn’t clear it.
Security issues
If you believe you’ve found a security problem in Vercid, email us with “SECURITY” in the subject line. Security reports are read first and handled ahead of everything else.