Privacy Policy

Vercid is a business-operations platform built and operated by Deadpan Labs LLC, a Florida limited liability company (“we,” “us”). This policy covers the Vercid platform at vercid.com, client workspaces on Vercid subdomains, and the Vercid mobile app.

Account information.Your name, email address, and the role your organization assigns you. Accounts are created by invitation from your organization’s workspace.

Workspace content. The operational data your organization puts into its workspace — jobs, dispatch records, inventory, files, messages, and settings. Your organization controls this content; we process it to run the service.

Usage and log data. Sign-ins, actions recorded in the workspace audit log, device and browser type, and IP addresses, used for security and troubleshooting.

Push notification tokens. If you enable notifications in the mobile app, we store the device token needed to deliver them. You can turn notifications off at any time in your device settings.

We use this data to provide and secure the service: signing you in, rendering your organization’s workspace, delivering messages and notifications, keeping the audit trail your organization relies on, and supporting you when something goes wrong.

We do not sell personal data. We do not run third-party advertising, and we do not use your organization’s workspace content for marketing.

We share data only with the infrastructure providers required to run the service — cloud hosting, managed databases, and email delivery — each bound by its own data-protection terms, and with authorities where the law requires it. Within your workspace, what other members can see is governed by the roles your organization assigns.

Data is encrypted in transit. Access is enforced with role-based permissions and database row-level security, so workspace members only reach the records their membership allows. Changes to operational records are kept in an append-only audit log.

Workspace content is retained for as long as your organization uses the service, including its audit history. When an engagement ends, your organization’s money-related records are retained as required for accounting and legal purposes, and personal data is deleted. You can request access, correction, or deletion of your personal data by emailing us at the address below; we will respond within 30 days.

Vercid is a workplace tool. It is not directed at children under 13, and we do not knowingly collect their data.

If this policy changes materially, we will post the new version here and update the effective date. Continued use of the service after a change means the new policy applies.

Questions about this policy or your data: team@deadpanlabs.com.