INDUSTRIES
The operations Vercid is built for
Vercid is business-operations software for service companies that dispatch people to places, move equipment around, and give each client a workspace of their own. The trades below look unrelated from the outside. From the inside they run the same four problems.
That shape matters more than the label on the business. If your day is a schedule that changes, equipment that is somewhere other than the yard, a client asking where things stand, and a record someone will question later, the fit is about the work rather than the industry name.
The four problems underneath
Every operation Vercid is built for runs some version of these. The tools differ; the failure modes do not.
- A schedule that changes after you publish it. The dispatch board is live — a status board and a map with job pins colored by urgency and service type, plus a driver pickup queue. When a job moves, the board moves, instead of the whiteboard and someone's memory drifting apart.
- Equipment that is not where the spreadsheet says. The inventory grid works the way a sheet does, except every change is logged rather than written over, so the grid cannot quietly stop matching reality.
- A client who wants to see status without phoning. Each client gets a workspace in their own brand at their own subdomain, with a dashboard composed of only the widgets that apply to them.
- A record that gets questioned months later. The append-only audit log adds changes on top of history instead of overwriting it, with full-text search, so a question about an old job is a query rather than an afternoon in a folder.
Where Vercid is deepest today
Two of these are not just supported but modelled — the software has specific concepts for them rather than generic ones, which is worth knowing before you judge fit.
Restoration is the reference vertical. Job pins carry a service type, equipment goes out to a site and is tracked until it comes back, and the audit trail is built for the conversation that happens in front of an adjuster.
Equipment rental shares that machinery from the other direction: units you own, placed with a customer over a date range, with a queue for what is due back.
Where the same machinery fits
Field service runs the dispatch and mobile side without the rental half — crews, a live board, and chat that reaches the truck through the iOS app.
Agencies use almost none of the dispatch layer and all of the portal layer: many clients, each in their own brand, each seeing only their own workspace, with row-level security keeping that true at the database rather than in the interface.
If your trade is not listed
This list is what the platform is built for today, not a boundary drawn for its own sake — and it is deliberately short. Equipment in Vercid is modelled as something you own and get back, and a job's service type is a fixed set drawn from restoration work. For a trade whose assets live permanently at a customer's address, or whose jobs classify differently, parts of the product would be a poor fit and we would rather say so before a demo than after one.
So the useful question is not whether your industry appears above. It is whether your day looks like the four problems at the top of this page. Bring your actual workflow to a walkthrough and we will tell you which parts fit and which do not.
What you get
- Live dispatch board with a map, urgency and service-type pins, and a driver pickup queue
- Spreadsheet-style inventory where every change is logged instead of overwritten
- Client workspaces at their own subdomain, rendered in the client's brand
- Modular dashboards composed per client from metrics, files, announcements and billing
- In-workspace chat with an iOS app and push notifications
- Append-only audit log with full-text search, row-level security and Google SSO
Common questions
Do I have to be in one of these industries to use Vercid?
No. The four listed are where the product is deepest, not a gate. What decides fit is whether your work involves dispatching people, tracking equipment that moves, giving clients their own view, and keeping a record that holds up later. If two or three of those are true, the walkthrough is worth the half hour.
Which parts of Vercid are specific to restoration?
Two, and it is worth being concrete. A job's service type is a fixed set — fire, water, storm and mold — which is what colors the second ring on a dispatch pin. And equipment is modelled as units you own that go out on a date range and come back. Both are useful well beyond restoration, but neither is a general-purpose field you redefine.
Can Vercid track equipment that lives permanently at a customer's site?
Not today. The equipment model is built around placement — something goes out, is on site, becomes due, and comes back. An asset that is installed at an address and stays there is a different shape, and the grid would be working against you rather than for you.
Where should I start if my operation spans several of these?
Start at the platform overview, which walks the six modules end to end, then read the vertical closest to your work. Most operations use four of the six; the walkthrough is where we work out which four.
Related
Bring the way your operation actually runs, and we will walk the platform against it.